I found out some bad news today. The grant I wrote to bring ICT equipment nd training to a local telecenter in Samoa was turned down by the Global Knowledge Partnership. [Apolima Telecenter Project (30K)]
It might not have been the quality of the grant that determined the outcome. There were 540 applicants and only four were selected. The winning grants were for projects in Nigeria, Cameroon, Mexico and the Solomon Islands. The successful grants also all orginated from non-governmental organizations whereas mine came from a government ministry. I don't know if this had anything to do with us being considered or not, but it is interesting.
I'm very disappointed since I put in a tremendous amount of effort into the grant and it would have provided me with some very meaningful work over the duration of my Peace Corps stay in Samoa. I'm going to press on and try to find another source of funding.
GOVERNMENT OF SAMOA
Ministry of Women, Social Services & Community Development
APOLIMA ICT TELECENTER PROJECT
MISSION STATEMENT
To improve the capability and affordability of information communication technology (ICT) for rural Samoans by adding computer terminals and Internet access to existing telecenters in Samoa.
VISION
Information and Communication Technologies for Every Samoan
THE OBJECTIVE
The aim of this project is to have a well-equipped & financed, fully-functioning, and self-sustaining computer telecenter in the village of Apolima that addresses the needs of rural residents by providing access to a modern telecommunications facility and provides a successful model for other villages around the country. The Telecenter will be managed by the village Women’s Committee with guidance and support from the Ministry of Women, Social Services & Community Development.
MINISTRY OF WOMEN, SOCIAL SERVICES & COMMUNITY DEVELOPMENT
The Ministry of Women Affairs was established by Act of Parliament in 1990 and opened office in April 1991. This made Samoa the first Pacific Island country to set up a separate ministry to address women’s issues. It is the principal means of promoting and ensuring the full development and advancement of women. Up to 1990, women’s issues were coordinated by a Women’s Desk in the Prime Minister’s Department. In 2002 a realignment of Samoan government ministries brought together Women’s Affairs, Internal Affairs & Youth into a new ministry, the Ministry of Women, Social Services & Community Development.
WOMEN’S COMMITTEES IN SAMOA
Women’s committees play a key role in organising educational programs for women in the rural areas. About 78% of Samoa’s population lives in the rural areas 48% of which are women. Rural women constitute about 78% of the total female population. Rural is here defined as the areas outside the Apia urban area. Rural women are highly organised with the traditional social hierarchy playing a major role in organisation throughout all spheres of rural life and with links extending to the urban center once families migrate internally.
WHAT ARE TELECENTERS?
Telecenters are strategically located facilities providing public access to ICT-based services and applications. They are typically equipped with some combination of:
· Telecommunication services such as telephony, fax, e-mail and Internet (via dial-up or ISDN, high-speed telecommunications network);
· Office equipment such as computers, CD-ROM, printers and photocopiers;
· Multimedia hardware and software, including radio, TV and video;
· Meeting spaces for local business or community use & training.
The main role of the telecenter is to provide drop-in or scheduled access to the wide range of communication and information services that are now obtainable through various ICTs thus allowing organisations and individuals to obtain information, transfer knowledge, make transactions, and generally increase their ability to communicate. Some examples of the activities taking place in a telecenter would be:
· The general public communicating regularly with people in country and internationally.
· Students and teachers using educational software, downloading courseware, and accessing on-line libraries and distance instructors through the Internet.
· Farmers obtaining guidance on agriculture, weather information, and monitoring market prices.
· Local administrators and society leaders using up-to-date information on basic social services such as water supply, sewage, education, infrastructure, and health (e-governance).
· Businesses conducting commercial transactions, obtaining office services such as fax, e-mail, and copying, and perhaps finding new markets.
Thus a telecenter can be seen as the point of delivery for government information or services, the community library of the future, a point of access to distance learning, a local or regional news service, or a business services center, depending on the needs of different users.
WHAT SERVICES DO TELECENTERS PROVIDE?
Telecenters provide the public with access to and training on basic information and communication technologies at affordable prices. These services are typically delivered using a common network infrastructure and software platform, such as the public telephone network, and may be subsidised for development purposes. They allow people access to the following services:
· Telephone calls (make calls, receive calls).
· E-mail and Internet access (send/receive e-mail, browse the web).
· Word processing (typing and formatting of letters, job applications and other
documents).
· Desktop publishing (newsletters, flyers, stationery, business cards, tickets, circulars,
· pamphlets, logos and computer artwork).
· Spreadsheets and databases (financial budgeting, bookkeeping, invoicing and farm
management).
· Computer use (hourly or daily rates can be charged for this).
· Education and training (distance education, tele-learning, face-to-face Adult and
Community Education).
· Computer training (basic computer literacy - keyboards, mouse, Windows etc.,
computer applications: spreadsheets, e-mail, word processing. etc.).
· Graphic design (assist with presentations, assignments, adverts).
· Printing (laser printing and copying for promotional materials and presentations)
· Web Page design (have your own personal “home page” designed, launched and
· regularly maintained through the Telecenter)
· Professional writing (Prepare grant applications and funding submissions).
· Scanning (scan pages of text or graphics (including photographs) for use in a
· newsletter, e-mail or for printing).
· Photocopying (school study material, circulars, newsletters, license applications, etc.
· with different colored papers available).
· Binding (for professional presentation of documents and booklets).
· Laminating (protect documents, business cards, posters, by sealing them in a durable clear plastic coating).
· Fax communications (send and receive documents to and from anywhere in the
· country or the world).
· Business and secretarial services (the Telecenter could act as a message service).
· Service directories (development of a local community phone directory - this could be printed out on paper as well as be in electronic format).
· Video conferencing (two-way audio and video conferencing with other regions).
· Video or still camera hire (daily or weekly hire of photo/video recording equipment for private, professional, business or community events).
· Internet searches (have Telecenter staff research your topic on the Internet for study, business or pleasure).
· Information services (for example, a Telecenter can act as an employment agency, and advertise vacancies and staff availability. Government information, up-to-date local and world news, market prices, trade opportunities, classified advertisements and other information of interest to the community can also be made available. These can be made available online and also printed out and fixed to the bulletin board outside the Telecenter.)
· On-line banking facilities (financial institutions now make it possible for customers to conduct their financial affairs electronically. A Telecenter can help users to access the services offered by their bank).
Telecenters may be used to provide access to distance education, employment
opportunities, training and business enterprise. Telecenters allow entrepreneurs and
business people to plan and prepare their arrangements and to communicate with
partners and potential clients from a distance. Through the Internet students and
educators can register with educational institutions anywhere in the world; access archival material or receive online instruction from central national services.
Telecenters might also serve as community cultural and entertainment centers, using multimedia services and production to bring people together. An essential element is access to content relevant to the local community. To give users a tool to produce their own material, national or regional content platforms could be developed and made available locally. Besides allowing access to information, telecenters also need to facilitate contact with the organisations that provide it. Portals serving many telecenters can help build networks of communities and provide commercially viable solutions for developing and maintaining formal content.
THE NEED
Samoa is geographically and commercially isolated from the rest of the world. To offset this disadvantage, it has come to rely in particular on ICT to redefine a virtual geography, placing Samoa in a more favorable position to interact with the rest of the world, and partake in the momentum created by the global economy.
Indeed, its dispersed populations, small size and isolation from the rest of the world have long hampered the development of Samoa. These circumstances impose large costs on service provision in education, economic development, social welfare, health, travel and communication and have limited the growth of important industries such as fisheries, agriculture and tourism.
The Samoan people need access to telephones, faxes, photocopying machines, e-mail and Internet services to strengthen them personally and professionally, as well as for community development. If they have a sense of ownership of the telecenter, and they or their representatives are involved in the set-up and running of a successful telecenter, their self confidence will be boosted, negativity about effecting change will be banished and many other positive benefits for development in the community will result.
Even in advanced economies, there are rural and remote communities that have been left behind in terms of educational and technological equity and access. The technological revolution that is transforming our economies and societies into information economies and information societies meets with many obstacles in developing countries and is in danger of widening the now well-known “digital divide.”
Conversely, the technological advances provide the means for “leapfrogging”—that is, the opportunity for developing countries to jump to a new paradigm before problems of delivery have been solved by traditional means, both in technical and economical terms.
There is now increasing awareness of the potential for public access facilities in low-income and rural areas to provide a broad range of low-cost communication and information services, ranging from phone calls and email to multimedia distance learning and e-commerce. These centers exploit the convergence of technologies to provide cost-effective services where most people cannot afford their own PC, phone line or Internet connection.
Improvements in telecommunication services and information technology now provide increasing opportunities for Samoa to overcome these circumstances by:
· Reducing barriers of distance
· Improving service delivery within Samoa and among the Pacific Community
· Reducing costs
· Improving the knowledge, skills and general development of its people
· Maximising its economic growth
· Affording the capacity to work more effectively
BRIDGING THE DIGITAL DIVIDE
People living in developing countries are becoming increasingly aware of the powerful role that new information and communication technologies can play to help them in their struggle for education, democracy, and economic and social development. However, with six billion people on the planet and only about 800 million telephone lines, more than half of the world’s population have not yet made a telephone call, let alone accessed the Internet. If this digital divide is not closed, there could be an even greater gap between the rich and poor of the world.
Telecenters have considerable potential for narrowing the “digital divide” in remote, rural and otherwise disadvantaged communities. They can be especially useful in help rural Samoan villages take advantage of the information economy, access education, government information, healthcare and other services, and develop socially and economically. While facilities and usage vary across telecenters, all reflect the intention to address the issues of access by providing technology, develop human capacity and encourage social and economic development.
One of the major barriers to telecommunication service provision in Samoa has been that the costs of installing, maintaining, and using the infrastructure are high, while income levels are usually low, so the investment in providing the necessary facilities to individual users cannot be justified. However, now that the infrastructure can carry a range of ICT services and not just voice calls, providing access has become more feasible, especially if the costs are spread across many people making use of a variety of services through public access centers.
PROJECT BENEFITS
· The Internet and Web — new and enlarged sources of information and knowledge
· E-mail and chat rooms — new forms of communication and “virtual organisations”
· The extraordinary pace of software development — generic and locally produced teaching, training and information material, with enhanced graphics, animation and interaction
· Public access schemes — greater assistance to lower income groups and disadvantaged communities
· Creating new markets for ICT technology - Telecenters allow public agencies and private telecommunications and information technology companies to assess the demand for products and services while creating the market through exposing the public to the applications. They thus provide a means to explore rural locations as potential markets for those companies.
· The lowering of bandwidth costs and emergence of enhanced cable, wireless and satellite systems — increased the speed of sustainability as well creating greater opportunities for videoconferencing, online learning, etc.
One of the advantages of telecenters is that they provide a means of delivering public and private services to rural and remote locations without incurring immediate large investments. In fulfilling these goals, they are expected to have a positive impact on the socio-economic development of the communities they serve, helping to:
· Develop rural and remote infrastructure
· Provide rural regions with better public services and improved local administration
· Generate employment and foster socio-economic development
· Integrate relatively isolated communities into the national and international information network and thus accelerate exchange of private goods and services
· Transfer expertise in a number of areas, such as agriculture, to and from the community
· Give local producers access to market information, thus reducing the need for middlemen and increasing rural incomes.
SUSTAINIBILITY
Long-term economic sustainability is the probably the most critical issue
for the Apolima Community ICT Telecenter Project. Sustainability is an essential goal for long term success. To be sustainable, the telecenter must become commercially viable fairly quickly. Telecenters that cannot finance themselves in the long run become a drain on public resources and are continuously at risk of failure.
There are three main aspects of sustainability that need to be addressed: physical, intellectual and financial.
Physical
A safe, secure and comfortable physical environment is a key to the success of the telecenter. The humidity and salt air of Samoa are detrimental to the health of computer systems and other electronic equipment. Therefore it is necessary to create an climate controlled environment. This will increase the life span of equipment as well as create a comfortable working space. The telecenter must also be safe and secure. A telecenter with good security and well cared for equipment will attract users and ensure a telecenter’s survival.
Intellectual
Training in the use and basic maintenance of computers will be provided by the Ministry of Women, Social Services & Community Development to build capacity and allow the telecenter to run independently. Training will include, but is not limited to, typing, Operating Systems, Microsoft Office, and use of the Internet.
Financial
A financial independence is the goal of the ICT Telecenter Project. To reach this goal, the telecenter will be a multi-use facility encompassing not only phone line and Internet access, but also printing, photocopying and digital imaging services.
Eventually revenues from all services must cover operation and maintenance, additions and replacements of equipment, and, ideally, part of the initial investment. The commercial viability of telecenters depends on connection to data transmission capabilities of reasonable quality, especially Internet access and connectivity to government information networks.
The Apolima Community ICT Project has an advantage over most telecenters in the world in that it is not a start-up. The infrastructure, both physical and human is largely in place and running successfully in many villages across Samoa. This project only seeks to upgrade the telecenter to include more ICT services.
Experience shows that this “phased in” approach to Telecenter expansion offers the best chance of success. The Telecenter starts out with basic services and adds to them as demand grows.
PILOT PROGRAM
The Apolima Community ICT Telecenter Project will be a pilot program, the first of its kind in Samoa. Once successful, the initial ICT telecenter will become a model for other villages around the country. The knowledge and experience of the women managing the center can be transferred from one village to the next.
After six months the ministry will be able to determine:
· The demand for services
· Whether users would be interested in any additional services
· What the favored operating times are
· What kind of marketing and outreach strategies are needed
· The number of local organisations that are likely to bring classes or groups to the Telecenter, and the size of those groups.
Once a knowledge database is created taking into account the above information, the business plan can be streamlined for optimum efficiency.
BUDGET – APOLIMA COMMUNITY ICT TELECENTER 1 USD = 2.9 WST
Item Quantity Unit Extended
Cost
Notes
3 Total Capital Costs 53,359.00 WST
6 Total Recurrent Costs 18,331.88 WST
7 Total Costs (WST) 71,690.88 WST
8 Total Costs (USD) 24,720.99 USD